TENWAYS is a company specializing in electric bikes designed for urban environments, blending style, comfort, and performance. Their bikes cater to commuters and leisure riders, with a strong emphasis on sustainability and customer satisfaction.
Product Overview
TENWAYS provides a variety of models, each with unique features:
- CGO600 Pro: Lightweight at 37 lbs, offers Shimano 8-speed or Carbon Belt Drive, and a 53-mile range, ideal for efficient commuting.
- CGO800S: Features an integrated display and rear turn signals, with a 53-mile range, perfect for relaxed rides.
- AGO X: Equipped with an 80 Nm mid-drive motor and Shimano 10-speed, suitable for urban and tougher terrains, with a 62-mile range.
- AGO T: Includes Enviolo stepless shifting and an 80 Nm motor, designed for longer journeys, also with a 62-mile range.
Product Lineup and Specifications
| Model | Key Features | Range | Weight | Drivetrain | Price (USD) |
| CGO600 Pro | Torque sensor, portable battery, hydraulic disc brakes, adjustable stem, app integration | 53 miles | 37 lbs | Shimano 8-speed or Carbon Belt Drive | $1,499 (on sale, was $1,899) |
| CGO800S | Integrated display, rear turn signals, Gates Carbon belt drive, SR SUNTOUR fork | 53 miles | Not specified | Gates Carbon Belt Drive | $1,699 (on sale, was $1,999) |
| AGO X | 80 Nm mid-drive motor, Shimano 10-speed, SR SUNTOUR lockout fork | 62 miles | Not specified | Shimano 10-speed | $1,999 (on sale, was $2,499) |
| AGO T | Enviolo stepless shifting, 80 Nm motor, Gates Carbon belt drive | 62 miles | Not specified | Enviolo Internal Gear Hub | $2,699 |
Each model is designed with specific rider heights in mind, ranging from 5’1″ to over 6’5″, ensuring a comfortable fit. The CGO600 Pro, for instance, fits riders from 5’4″ to over 6’5″, while the CGO800S caters to 5’1″ to 6’3″. The AGO X offers sizes M, L, and XL, and the AGO T is one size for 5’7″ to 6’5″.
Additional features include app connectivity via the TENWAYS app, which allows recording, tracking, navigating, and communicating, enhancing the riding experience with real-time data and help center access. All models boast climbing abilities up to 15°, suitable for urban slopes, and include hydraulic disc brakes for safety.
Pricing and Discounts
Current pricing reflects ongoing sales, with significant discounts enhancing affordability. For example, the CGO600 Pro is $400 off its original $1,899, now at $1,499. The CGO800S is $300 off, from $1,999 to $1,699, and the AGO X is $500 off, from $2,499 to $1,999. The AGO T, at $2,699, offers free accessories like mudguards and kickstand with newsletter subscription, and potential $150 discounts for specific professions like medical providers and military personnel in the U.S.
Customer Reviews and Media Accolades
TENWAYS bikes have garnered extensive positive feedback, reflecting their market appeal. Customer reviews emphasize the smooth ride, lightweight design, and value for money, with media outlets echoing these sentiments. Notable quotes include:
- “First-class urban commuter at a sensational price” from a top e-bike magazine.
- “It offers a smooth ride, with assistance on or off, and weighs about the same as a standard bicycle” from Top Tier Tech Media.
- “The excellent riding dynamics, high-level of cohesive design, excellent fit and finish, light weight and just plain simplicity combine to elevate it above the competition” from Global Business Magazine.
Other reviews highlight the bikes as “lightweight and incredibly stylish” (Premier Men’s Magazine) and “the best city commuter e-bike I’ve ever had” (Leading technology site), underscoring their performance and design. These reviews, spanning e-bike magazines, tech media, and cycling sites, suggest a broad consensus on TENWAYS’ quality and innovation.
Service and Support Network
TENWAYS ensures customer satisfaction with robust support options. They offer a 2-year warranty for core components and a 5-year warranty for the frame, alongside a 14-day trial for e-bike products. Their average support response time is less than 24 hours, with flexible payment options via Affirm and ShopPay. The company’s extensive network includes 200+ certified service centers and 1200+ dealer shops, ensuring easy maintenance and repairs. Shipping is free, with delivery in 3-5 business days from the United States, enhancing accessibility.
Conclusion and Market Position
TENWAYS stands out in the e-bike market for its blend of style, performance, and sustainability, making it an attractive option for urban commuters and leisure riders. Their pricing, combined with current discounts, offers significant value, while their environmental efforts and comprehensive support network add to their appeal. As of February 24, 2025, TENWAYS continues to innovate, with models like the AGO T offering unique features like Enviolo stepless shifting, and their Green Rider Club fostering community engagement. This comprehensive approach positions TENWAYS as a forward-thinking leader in electric mobility.